Who sets up the slushie machine?

We will set up the slushie machine and adjust the settings to ensure the machine operates effectively.

Do we need to provide anything?

Yes, we need one standard power point and a sturdy table for the machine to sit on that can hold 80kg for a twin bowl. Plastic trestle tables and glass tables cannot be used.

How long does it take for the slush to form?

In most cases a twin bowl slushie machine will take 2 hours to create slush, however the time may vary depending on the surrounding temperature. The higher the temperature, the longer it will take to freeze.

Who adds the slush or slushie mix to the machine?

Upon delivery we will add your chosen slushie mix to your slushie machine.

Do we need to add ice to the slushie machine?

No, the slush machine will form its own ice, adding ice will break the machine.

Can I add alcohol into the machine?

We do not allow alcohol to be added into the machines.  If you want to add alcohol, please ensure that you add them to the individual cups.

How many drinks will you get out of the slushie machine?

You will get approximately 60 drinks for a single tank, 120 drinks for a twin tank. You will also get 30 drinks out of any refill bottles (quantities are based on 200ml serving)

Can we add our own cordial or soft drink to the slushie machine?

No, you cannot add your own cordial to the machine. This is because the slush machine requires a specially formulated mix so that it freezes at the right consistency. If you add your own mix it may not freeze at all, or it might freeze too much and break the gear box in the slushie machine, and you would then be liable for the repairs.

If you are concerned that you may run out of slushie during the party, you can order extra refills.

Who cleans the slushie machine, is it cleaned on site and how often is it cleaned?

Please do not feel obliged to clean the slushie machine, we will clean it for you. Upon pick up, the machine will be taken back to the warehouse where it will be sanitized and thoroughly cleaned. All machines are checked and sanitized before and after each event.

When is the slushie machine delivered and picked up?

The machine is to be delivered and picked up the same day as your event.

What if I have a problem with the slush machine?

We do regularly service our slush machines so you don’t have any problems on the day of your party.  In the rare case that you do encounter any problems with your slush machine, be sure to call us straight away and if its not a simple fix we will gladly come out and replace your slush machine with another.

However, in most cases a simple fix to your problems can be found here:

Problem: I pull the handle down on the frozen slush machine but no ice comes out, only liquid, but the machine is frozen.

Answer: If this situation happens it means that a piece of ice might be blocking the dispenser hole. This occasionally happens when a piece of ice misses being broken up by the moving spiral. All you need to do is to open the cover and use a straw to push away the ice cube.

Problem: The dispenser is dripping.

Answer: In rare instances the dispenser may get a slight drip. In most cases, as the slush machine freezes up the dripping will stop. Just keep a jug underneath the slush machine and you can pour the slush mix back in when it is frozen. If it doesn’t stop, your handle seal may need to be changed or re lubricated. Please call us and we will come out and change it for you.

Problem: My slush machine is making a clicking noise.

Answer: Occasionally a slush machine may make a clicking noise. This is nothing to worry about as it is just the slush machine adjusting tension inside the machine so that it produces the right slush consistency.

Problem: My slush machine doesn’t seem to be freezing.

Answer: In most cases, there is an issue with the environment surrounding the slush machine, not the slush machine itself.

• Make sure there is at least 30 cm’s of space all around the slush machine so the slush machine can draw in fresh air and expel hot air.

• Make sure your slush machine is not sitting in direct sunlight or in an area were there is a lot of heat like next to an oven or barbeque.

• Make sure the slush machine is turned on and that the switches have not been switched to defrost mode.

• Make sure the slush machine is powered on and that the power supply is not cutting out. The slush machine must be connected to a power point directly and not to a power board, and must not have other appliances connected to the same power point as the slush machine draws a lot of power.

If you don’t see any ice in your slush machine after 2 hours, please call us and we will replace your slush machine.

Are there specific do’s and don’ts when using the machine?

Yes there are.  Please find the list below:

Do not use a power board, power boards tend to trip

If you need an extension cord we can provide a heavy duty extension cord

Do not use any ice in the machine.

Do not use any liquid that contains pulp, seeds, etc.

Do not use only water

Do not use Kool-Aid or cordials

Do not use your own slushie mix in the machine

Machine must be placed on level surface

Must have proper ventilation around machine when in use (at least 25cm all around)

Use caution when lifting the machine, it is extremely heavy.

Do not lift machine with slush mixture inside, this will break seals causing leakage

The machine needs to be randomly supervised at all times